Customer Service

Job description

Work from Home with Skybridge Americas! Are you interested in becoming a virtual wine connoisseur - yes we can make it happen! Are you someone that strives to leave a lasting impression and intends to create memorable customers' experiences in every interaction? Then you just found what you are looking for! If you are looking for the ability to balance work, home and school in your busy lifestyle then Skybridge Americas' Agents Anywhere program is the place for you! We are experts at work-at-home and we want you to join us. We are growing and looking for amazing people to become part of the Skybridge experience! The Opportunity We are seeking enthusiastic and passionate individuals to carry out exceptional customer service! Skybridge Americas will teach you everything you need to know about wines, however, we do expect you to have a genuine interest and great enthusiasm for learning more and for having conversations with our client's customers about their products. As a Customer Care Representative supporting our consumer client, you will be responsible for creating memorable, world-class experiences for all guests by taking inbound phone calls while showing your passion for the brand you represent. The incumbent must be confident in their ability to represent premium wines, be highly motivated to address Wine Club members' concerns and inquiries, be an energetic self-starter and multi-tasker while providing best-in-class service in a high volume, customer-centric environment. Here's what we are looking for: Strong communication skills (oral and written) and strong interpersonal skills Strong attention to detail and time management skills; follow up and follow-through is critical. Comfortable and proficient at doing repetitive tasks Proficiency with computers and the ability to multi-task by navigating multiple computer programs while on the phone. Experience with Microsoft Office applications (Outlook, Word, Excel), strong typing skills and knowledge or familiarity of CRM systems, SalesForce, Cellar Pass, E-winery is a plus but not required. High-end hospitality experience is a plus but not required. Sales and/or wine industry experience is a plus but not required. Must be 21 years of age or older at time of hire You MUST meet the minimum hiring requirements for BYOD (Bring Your Own Device) to qualify for our Agents Anywhere program. For the detailed list of requirements and product recommendations, please visit: https://skybridgeamericas.applicantpro.com/pages/workfromhome/. The Rewards The convenience of working out of your home! A comprehensive fully paid training online with live instructors A leadership team that wants you to be successful and knows when we work together, we can accomplish a lot A fun and engaging environment where you can connect and celebrate with your co-workers. A suite of benefits that includes medical, dental, vision and short-term disability as well as an employee assistance program Paid vacation time Growth opportunities A feeling of accomplishment when you make the difference in a customer's day! Our Company We don't like to boast but we're good at what we do! Skybridge Americas is a people-driven company delivering great experiences every day for some of North America's best-known brands. We're a team of highly skilled, customer-focused problem solvers, providing world-class customer contact services. Because people are at the core of what we do, we work hard at providing an environment for our employees where they feel valued, inspired and proud to be part of our team. We were recognized by CIO Applications Magazine as among the Top 10 Contact Center Companies in 2019, an honor that we are proud to share! Skybridge Americas is committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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