Passenger Service Lead

Job description

OverviewLeading a team of Passenger Service Agents, working in a fast-paced airport environment. Provides quality customer service, ticketing, check-in processing and luggage claim handling and service assistance to all travelling customers.Main Accountabilities Include: Leads a team of Passenger Service AgentsEnsure accuracy of all weight and balance requirementsPromptly handle all customer service complaints with a focus on positive resolution.Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies.Assist customers with special needs and unaccompanied minors.When operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors.Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.Ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security and all government statutory requirementsYou may be required to drive and operate small specialized commercial vehicles at times and as such you will require a valid driver’s license with a clear driving record.Required to attend the mandatory training imposed by the Company and Airlines as per job role.Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds.Promote a professional image at all time and comply with company uniform standardsLeads by example.Other duties as assignedQualifications and Experience: Must be at least 18 years of age and legally able to work in Canada;Must have high school diploma, GED or equivalent work experience;Must be able to speak, read, and write in English;Must complete and pass initial new hire classroom and on-the-job trainingValid driver’s license with good driving record.Must be able to hold and maintain all required airport security clearanceReliability, our customer and your fellow employees rely on youMust be available and flexible to work variable shifts including weekends and holidays;Must be comfortable working in an airport environmentPosition requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of timeJob Types: Part-time, PermanentPay: $15.50 per hourSchedule:8 hour shiftAbility to commute/relocate:Saint John, NB (preferred)Education:Secondary School (preferred)Experience:Customer service: 1 year (preferred)aviation: 1 year (preferred)Language:English (required)Work remotely:No

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