Bi-Weekly Hours: 75.0 hours bi-weekly (Commencing Immediately)The PEI Department of Finance and Treasury Board Secretariat aims to encourage the development of an innovative, diverse and inclusive workforce which enables the organization to realize its goals. The position of Systems Support Specialist is responsible for technical support of provincial IT assets, which would include but not limited to desktops, laptops, tablets, printers and network gear within all government facilities across the province including schools and health facilities. This position is also responsible for providing installation and support of Government-owned applications. As well, this position will assist in the support and troubleshooting of Government’s Wide Area Network. All staff are client driven, working towards maximizing the return on IT investment.Duties Include: - Provide technical support services on site;- Troubleshoot technical issues using remote applications to resolve client’s issues;- Diagnose, identify and resolve computer problems with a wide variety of hardware, software and corporate applications;- Image, configure and troubleshoot all computer hardware and devices used throughout government;- Respond to client requests for assistance with IT related problems;- Provide support via telephone and email for end users who are experiencing IT related problems;- Escalate, track and provide follow up on unresolved problems with technical staff or service contractors;- Monitor, maintain and optimize all Local Area Networks (LAN) throughout the province ensuring that the service availability of all communication devices are at optimum level and provide recommendations to minimize problems;- Install and assist with troubleshooting switches, endpoint devices, uninterruptible power supply (UPS) devices and other network devices;- Address unresolved incidents effectively and efficiently;- Performing other duties as required.
Minimum Qualifications: - Must have a university degree or college diploma with major course work in networking or a discipline related to the position;- Designation of A+ Certification is required or a MicroSoft MCP in Windows 2007 or later;- Considerable experience in the IT industry;- Demonstrated equivalencies may be considered; - Ability to assess and analyze client requests and propose effective solutions;- Proficiency in both official languages is considered an asset;- Ability to analyze systems hardware and software problems, provide, recommend and/or implement solutions;- Must have use of a reliable vehicle on a daily basis with appropriate insurance coverage;- Ability to communicate effectively both orally and in writing;- Effective interpersonal skills, judgement, dependability and reliability;- Professionalism – desire to keep abreast of trends and developments;- Applicants must have a good previous work and attendance record;- The successful applicant must provide a satisfactory Criminal Records Check prior to beginning employment;- Additional relevant education and experience will be considered an asset.Preference will be given to Employees of the unclassified division as per the UPSE Civil Collective Agreement.Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.
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