Bilingual Customer Service Representative

Job description

Aimez-vous aider les autres? Nous recherchons des représentants du service à la clientèle bilingues français pour fournir un soutien à la clientèle et aider les petites entreprises à réussir. This positions offers a $300 sign-on bonus.Role & responsibilities: Resolve customer inquiries by phone, chat or emailTroubleshoot and provide product guidance and support for Intuit ProFileDemonstrate empathy toward customers, empowering them to help them feel confident to use the tax softwareLearn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processesDo the right thing for the customer. Ensure that they have the tools and knowledge they need to complete their tax return. Note that you will not be providing tax advice, you will be troubleshooting the software.Apply your tax knowledge to test and validate that the Intuit ProFile software is working as per design to resolve customer issues.Document customer interactionsQualifications & experience: Ability to speak both French and English is requiredTax support experience an assetExperience preparing T1 tax returns an assetPrevious experience in technical support is preferred and call centre experience is a plusMust possess basic computer skills including MS Office SuiteExcellent analytical, problem solving and interpersonal skills to deliver high customer satisfactionDetail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of dataExcellent verbal and written communication skills, inspiring confidence while leading customer through the steps to resolve issues via phone, chat and emailAbility to manage multiple priorities within a fast paced and high volume environmentAbility to work in a team environmentHigh school diploma or GED is required and you must be at least 18 years of ageEquipment Requirements: Desktop Computer with Windows 10 (Apple/Mac, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)Dual monitors4GB RAM or greateri5 Processor or greaterInternet - Minimum Specifications: Internet speed - 5.0 Mbps download speed and 3.0Mbps upload speedISP must be highly stable with no packet loss and latency under 150msHome Router with wired link to PCSitel requires that the internet not be used for non-work related purposes during working hours; including media streaming, ripping, gaming, or other web usage by other members of household that may negatively impact your networks.Why SitelAs an industry leader, we rely on the expertise of our 90,000 people - empowering them to help customers everywhere, every day. Working at Sitel is more than just a paycheck, it’s an opportunity to learn, lead and grow, all while working with some of the best brands in the world.At Sitel, we believe happy associates are successful ones. That’s why we give our people the tools and freedom to learn, grow, have fun and be themselves. Our employee promise includes a strong company culture, ample rewards and recognition and opportunities for professional and personal development.Apply today and a member of our Recruitment Team will contact you to get started!We are proud to be an equal opportunity employer. At Sitel, our differences are our greatest strength. We don't just promote diversity - we celebrate it.Job Type: Full-timePay: From $16.50 per hour

New jobs   (Sitel)  Sitel jobs

[2021-04-08] Bilingual Customer Service Representative

Aimez-vous aider les autres? Nous recherchons des représentants du service à la clientèle bilingues français pour fournir un soutien à la clientèle et aider les petites entreprises à réussir. This positions offers a $300 sign-on bonus.Role & responsibilities: Resolve customer inquiries by phone, chat or emailTroubleshoot and provide product guidance and support for Intuit ProFileDemonstrate emp...

[2021-03-22] Bilingual Customer Service Representative

Aimez-vous aider les autres? Nous recherchons des représentants du service à la clientèle bilingues français pour fournir un soutien à la clientèle et aider les petites entreprises à réussir. This positions offers a $300 sign-on bonus.Role & responsibilities: Resolve customer inquiries by phone, chat or emailTroubleshoot and provide product guidance and support for Intuit ProFileDemonstrate emp...

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