CUSTOMER CARE AGENT

Job description

Considering the current affairs, Allstate will be conducting virtual interviews and has made arrangements for new hires to work remotely till its deemed safe to return to office

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Benefits to joining Allstate

Complete Group Benefits Program customizable to your needs

Strong Brand Recognition (listed as best Employer with Kincentric since 2012).

Working within the community and giving back!

Opportunity for career development and growth.

We work a 37.5 hour work week and we are proud to offer work from home opportunities once you have demonstrated knowledge and the required skills.

Our team is growing and we are actively looking to hire Customer Care Agent

This is a 12 month contract position

As a Customer Care Agent, you excel at customer service and provide superior service and solutions to our customers. The Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day.

Our agencies are open from 9am to 6pm Monday, Tuesday, Wednesday and Friday, 9am to 8pm Thursday, and 10am to 4pm on Saturday. Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Opportunity

Manage the renewals process

Identify opportunities to up-sell and cross sell our product line

Use each customer contact as an opportunity to get referrals

Be the first point of contact for customers and service their needs

Requirements / Qualifications

Post-secondary education or equivalent work experience

Must have General Insurance License (OTL) or be willing to obtain

Strong knowledge of Allstate Products and Services

Working knowledge of Allstate & vendor technologies, including Plus

Above average interpersonal and customer service skills

Prior experience in inside or outside sales is an asset

Excellent time management and organizational skills.

Preferable fluency in English and Mandarin/Cantonese and/or South Asian dialects

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its 'You’re in Good Hands®' promise.

We are proud to have been named one of #Kincentric's Best Employers in Canada since 2012!

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