Product Support Specialist Parts and Service

Job description

Are you looking for the next step in your career? Have a passion and a track record for inventory management and pricing? Then apply below! Cervus Equipment is a world-leading equipment dealer, powered by iconic brands and unrivaled support. With 63 dealerships across Canada, New Zealand and Australia, Cervus is a global team with one shared purpose. Its mission is focused on enabling customer success by providing practical and reliable equipment solutions and support. Customers count on Cervus to keep them moving forward, with remarkable customer service and industry-leading brands; John Deere, Peterbilt, Clark, Sellick, and Doosan. At Cervus, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success. Join our growing team and build your career with Cervus. Our Industrial Canada Group is looking for an exceptional individual to join our Industrial division as a Product Support Specialist Parts and Service. This individual will be tasked with ensuring we have the correct inventory (right parts, right place, right time and right price) in our Parts Departments to enable the growth of our product support revenue and to deliver exceptional customer service. This position will work in collaboration with the Product Support team and teams at the stores to achieve our strategic goals. What does the role look like? Parts inventory management Execute on the inventory management plan and maintain proper inventory levels to enable the company to execute on our strategic plan Centralization of parts at a regional stocking hub for parts that cannot be supported at each branch Completion of daily stock orders for assigned stores and respond to e-mail inquiries/requests Work with Industrial Inventory Analyst on new stocking methodology and recommendations Parts Pricing management Updating pricing to ensure it is aligned with our pricing strategy Obtain parts pricing feedback from parts managers Perform competitive price checks quarterly Communicate with applicable staff on ordering plans or updates Manage returns, scraping and zero sales Complete surplus returns, scrap reports and zero sales report Communicate between stores in regards to parts transfers Along with creating a transfer SOP Provide feedback to business support on parts processes to continuous improvement and efficiency

What are we looking for? 5 or more years of relevant parts experience Ideally, experience as a Parts Manager, Regional Parts Manager, Inventory Manager or a Senior Pricing Analyst Strong exposure to a dealership model and dealing with a high volume of parts. Track record of exceptional parts management (correct pricing and inventory levels) Demonstrated history of making improvements to parts management and creating efficiencies. Exceptional organization and time management skills High sense of urgency to complete orders on time or ahead of time

What's in it for you? A competitive base salary, plus incentives! A generous Employee Stock Purchase Program, matching begins after one year. Opportunities for growth in your career as the Cervus organization expands. Working for a world-leading equipment dealer
Received the Standard of excellence Platinum Oval Award in 2018 for four of our dealerships, for a fifth consecutive year. An awesome health, dental and optical benefits package Employee referral bonus Employee Pricing on goods for personal use. An exceptional work culture. Recognized as a Saskatchewan top 100 company in 2019, for another consecutive year

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