Customer Service Representative

Job description

Date posted: Mar 31, 2021 Location: Regina, SK, CA Job Function: Sales & Marketing Job Type: Temporary Job Requisition ID: 6760 Customer Service Representative We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change. About the Unit Yara Belle Plaine is a world class producer of nitrogen fertilizer and is the newest member of Yara International ASA. Yara International is a global fertilizer company, with operations in over 60 countries around the world. Yara's dynamic global presence and unique business model allows the company to be an industry shaper. Responsibilities The Customer Service department is the group which ensures the placement, shipment and invoicing of all sales in Canada. We are responsible for sales from our production facilities at Belle Plaine and multiple terminals with many different products. Team members must be used to working in a fast-paced environment, while always keeping a positive attitude. Provide customer service at a level of competitive excellence and ensure that all customer service activities are performed in compliance with regulations and procedures Placement and processing of all contracts and orders for Canadian and US markets Ensure accurate, on-time delivery of product and processing of invoices Communicate with terminals, transportation, credit and marketing teams to provide quick and correct order processing and problem solving Direct customer requests and questions to the appropriate person within Yara, ensuring resolution of routine customer complaints Ensure that all customer service activities are performed in compliance with Yara regulations and procedures. Maintain/develop a knowledge of products and inventories. Participate in product training, field calls with sales representatives, update meetings on products, inventories, supply issues, warehousing and product usage trends. Input/administer/manage contracts, orders, exchanges and swaps. Interact with Sales team /customers to advise and confirm shipments, shipping dates, release numbers and method of shipment to facilitate customer product delivery requirements. Education & Experience Requirements Minimum three years of experience within Customer Service Work experience in a global organization or certificate in Business Administration, Supply Chain or related fields Excellent communication and organizational skills multi-tasking and problem-solving skills Team & support orientation Solid customer service skills ERP knowledge, preferably SAP Good Microsoft skills, specifically MS Outlook and Excel
Additional Information Bilingual candidate would be considered an asset The working hours for this position are 8am to 5pm 1-year term position Regina office location Be Part of Our Team - Why Work for Us - What We Offer
Yara Belle Plaine offers a highly competitive total compensation package including: Bonus Program Pension Plan Employee Assistance Plan Contact details Deanna Milton, HR Manager Apply no later than April 21, 2021 Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity & Inclusion (D&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassador networks.

Job Segment: ERP, Supply, SAP, Supply Chain, Technology, Operations

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