Compliance Officer

Job description

Requisition ID: 100983

Join the Global Community of Scotiabankers to help customers become better off. Purpose The incumbent is responsible for, in conjunction with the Senior Compliance Officer (Complaints and Investigations) (SCO), investigating and resolving client complaints, and assisting with internal and regulatory investigations in accordance with regulatory requirements (in particular those established by securities regulations and Self- Regulatory Organizations (SROs), including the Investment Industry Regulatory Organization of Canada (IIROC) and The Mutual Fund Dealers Association of Canada (MFDA)) for various wealth management entities within Scotiabank. Provide administrative support to the Senior Compliance Officer throughout the complaints process. Accountabilities Assist with managing the various email inboxes maintained by the Complaints and Investigations Department. Conduct initial review of customer concerns raised via branch or Office of the President; Assess whether complaint whether a complaint should be reported to the relevant SRO with guidance from the SM; Coordinate with other departments to find quick resolution for customers, where possible; Educate and coach branches on how to proceed with simple service issues. Maintain and update various logs for the complaints department, including logging complaints on various tracking sheet following the guidance from the SCO and/or SM; Assist the SCO and SM in preparing documentation requested by the Regulators; Liaise with other departments for information and documentation required for complaint review or regulatory response; Liaise with ombudsman regarding escalated complaint files and OBSI requests; Administer the client complaint process including: Create e-file folders for complaints; Communicate with various parties involved in the complaints (branch manager, advisor and client); Notify regulators of complaints, internal investigations and civil claims via METS and ComSet systems; Mail or email client correspondence; Track and ensure complaints are handled within specific requirements (e.g. acknowledgement completed within five business days); Submit approval requests for Full and Final Release Forms to SM; E-file client communication, evidence of complaint review, internal communication and branch correspondence. Assess, analyze and investigate client complaints (with SCO assistance as required), including: Determine issues; Perform detailed analysis and provide recommendation for resolution; Perform profit/loss calculations; Prepare substantive responses for service complaints, and for regulatory complaints at the discretion of the SM, for SCO or SM review. Prepare materials in response to regulatory examinations and investigations and assist legal counsel as required in preparing cases for arbitration, SRO disciplinary proceedings or civil litigation. Other duties and projects as may be assigned. Education / Experience / Other Skills College Diploma or University Degree Three or more years directly relevant investment industry experience with an IIROC or MFDA member firm in a compliance role or other functional area (e.g., trading, operations, sales, audit) Canadian Securities Course or Investment Funds in Canada Course Conduct and Practices Handbook Course an asset Bilingual (English/French) an asset Good, current knowledge of regulations including relevant National Instruments; IIROC, MFDA and other SRO Rules, Policies and Regulatory Notices; CSA National and Multilateral Instruments; applicable provincial and territorial securities rules and regulations; and other applicable regulatory requirements, such as AML/CTF and Privacy as may be applicable or implemented from time to time. Good understanding of the firm’s compliance and general policies and procedures, business practices. Good understanding of the general characteristics, attributes and risk factors associated with various securities and investment strategies for the purpose of assessing matters such as the suitability and legitimacy of investment strategies. Strong written and verbal communication skills. Superior knowledge of Microsoft applications (including Word, Excel, and Power Point) and familiarity with the internet and related applications as tools for conducting compliance related research. Sound judgment and communication and people skills in order to effectively interact with staff, branches, regulators and complainants. Effective reporting to senior management is a critical component of the job. Ability to evaluate risk, identify control weaknesses, contribute to development of policies, implement supporting procedures and report on non-compliance effectively. Location(s): Canada : Ontario : Toronto As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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