Client Care Specialist

Job description

Job Description:

We are seeking an experienced Client Care Specalist to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. If you excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our team!
Why We Need You As the face of VCA, the Client Care Specialist sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CCS is the pivot around which the hospital operates and is responsible for:
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.Scheduling and confirming appointments.Placing outbound calls for follow-ups and reaching out to prospective clients.Presenting and explaining fees, including processing payments.Recommending, selecting, and obtaining products and services, including prescriptions.Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).Managing medical records, charts, reports and correspondence.Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
What you have to gain Great access to internal and external continuous learning opportunities! Opportunity to participate in our annual VCA conferences and industry leading customer service training through VCA’s Client Experience Program! Development and recognition for high performing team members!
We offer competitive compensation and great benefits for eligible employees, including medical/dental, Employee Experience benefits such as paid wellness days,generous personal pet care discounts and more! Join Us! For more information on who we are, what we do, Paw It Forward and opportunities with VCA, please visit us online at www.vcacanada.com or https://vcacanada.com/northdale VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.

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