Field Supervisor

Job description

At SCIC, we’re helping keep Saskatchewan’s agriculture industry strong and it takes great people, working together as a community, to make it happen. Our values reflect who we are at SCIC. We value focusing on the producer, innovation, teamwork and community, accountability to ourselves and others and leadership at all levels.
WHAT YOU'LL DO: Reporting to the Customer Service Office Manager, this position is responsible for the following: Provide training and leadership to adjusting staff on SCIC programs, initiatives and customer service techniques. Provide daily coaching and monitor work assigned to adjusting staff. Ensure accuracy and completeness of inspections and corresponding documentation. Perform all types of claims/inspections which requires the individual to climb bins. Become directly involved in fieldwork dealing with dissatisfied customers or problem situations. Conduct field training and ensure staff is aware of policy and procedure changes. Assist the Manager with the recruitment and selection of adjusting staff. With recommendations from the manager, complete and conduct performance evaluations for adjusting staff. Attend meetings and training sessions to keep updated on corporate and agricultural changes. Participate as a member of the sales team for the annual sale of the Crop Insurance program.
WHAT YOU'LL NEED: The knowledge and skills required for this position are acquired through completion of a diploma in the field of Agriculture and/or Business with a minimum of three years combined experience in the administration and delivery of agriculture business risk management programs. Consideration may also be given to those with an equivalent combination of education and experience. Other qualifications include: Detailed knowledge of farming practices and crops along with awareness of emerging trends in the agricultural industry. Demonstrates integrity with a focus on service excellence and innovation. Excellent supervisory skills, demonstrated through effective leadership. Effective decision-making, judgment and analytical skills. Excellent interpersonal skills with the ability to develop and maintain effective working relationships with other employees. Ability to conduct oneself in a professional manner when dealing with situations that may be confrontational in nature. Excellent oral and written communication skills with the ability to clearly and concisely explain complex policies and procedures and document claim results in detailed reports. Knowledge of and experience with computers, such as Microsoft Word, Excel and Outlook.
WHAT WE'RE LOOKING FOR: Service Excellence: Delivers and provides additional information or service beyond customer expectations. Personal Leadership and Development: Demonstrates integrity, openness and inclusiveness by treating self and team members with respect and empathy. Strategic Thinking: Commits to achieving success at the team and organizational level. Decision Making: Decisions are aligned with position responsibilities, boundaries and organizational policies and practices. Will move the decision making to the appropriate level when the decision is outside of the position scope. Innovation: Adapts methodology and ideas quickly for immediate or anticipated changes in the environment. Challenges the status quo when needed and looks for ways to improve internal processes or practices. Analytical Thinking: Identifies discrepancies within work and makes appropriate adjustments. Reflects on past experience and organizational practices and processes to develop consistent action plans. Team Collaboration: Encourages, supports and motivates team members to share ideas, knowledge, solutions or concerns. Building Organizational Community: Actively builds relationships by establishing respect, trust, support and understanding. Communication: Uses open-ended questions, active listening and dialogue to encourage others to provide information about underlying needs or issues. Accountability: Plays a leadership role in shaping the culture of the organization by consistently communicating and exemplifying the values. Performance Management: Coaches and motivates others to strive to be the best and achieve quality results. Planning and Risk Management: Continually adapts priorities and responsibilities in response to changing needs.
The successful candidate must present a work ethic supporting our corporate values and Saskatchewan agriculture, must provide an acceptable criminal record check and should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing. In addition, the successful candidate must possess a valid driver’s license and have a suitable vehicle to carry out responsibilities. This position is required to travel throughout the province and work weekends and evenings when necessary.

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