Esri Canada has an immediate need for a GIS Strategic Advisor, who will focus on enterprise business solution projects. Reporting to the Advantage Program (AP) Manager, the GIS Strategic Advisor will use their consultative experience and knowledge of Esri software to partner with AP customer stakeholders in defining and achieving their business and technical vision. The Strategic Advisor will lead a collaborative team analyzing customer objectives and designing solutions with a focus on GIS strategic planning, including Technical Road Maps, Information Management and Governance, Organizational Design, Application Rationalization and GIS Business Process Optimization.
In summary, the GIS Strategic Advisor will function as a trusted partner with assigned AP customers. The Advisor will develop an understanding of AP corporate business challenges, and work in synergy with customer stakeholders to enhance utilization of Esri’s GIS technology in all aspects of their business. The Advisor will utilize their expert-level knowledge of Esri technology, coupled with proven strengths in consulting, to build exceptional business relationships with our AP customer base.
Build customer relationships and serve as an Esri Canada trusted advisor/advocate for AP customers
Advise customers on relevant GIS strategies, architectures, product selection, and release planning
Provide proactive expertise in user needs analysis, estimation, design, development, and implementation of Enterprise GIS solutions
Perform facilitation during technical presentations, workshops, and demonstrations
Engage other Consultants, Solution Architects and Subject Matter Expert’s to deliver specific tasks identified under the program
Identify customers’ vision, goals, and objectives to help them achieve measurable results
Lead annual customer planning sessions and GIS system environment reviews
Develop, maintain, and update annual High-Level Work Plans for each customer
Lead the development of Task Orders and/or documentation
Hold monthly status meetings with each AP customer
Prepare AP progress reports and provide input for internal reporting
Oversee Strategic Advisory hours and AP Learning and Services Credits to maximize value and benefit to the customer
Align Esri’s technology platform with customers’ organizational business needs
Understand how Esri’s technology integrates/interfaces with customer’s enterprise solution
Actively engage and support the sales team to advance the value proposition and sale of the Advantage Program
Specific skill requirements:
3+ years of consultative engagement experience. Proven ability to develop synergetic relationships with key customer stakeholders
Proactive, creative and team-oriented. Strong problem-solving skills combined with the ability to develop new ideas and conceptualize new approaches and solutions. Able to motivate, coordinate and lead a group of multidisciplinary team members
5 or more years’ experience implementing or applying GIS concepts using Esri technology in various customer environments
Strong knowledge/experience with Esri Enterprise software offerings in desktop, server, and online/web technologies
Proven ability managing internal and external resources for small to medium sized projects
Ability to work on multiple activities/projects simultaneously and the ability to effectively prioritize and execute tasks
Post-secondary education in Geography, Geology, Business, Computer Science or Engineering. MBA or post graduate certificate in GIS or related discipline is an asset
Occasional business travel is required
Competencies in the following are essential:
Business Analysis experience – skilled in requirements elicitation, process modelling, business process improvement, knowledge transfer, meeting facilitation and support
Change Management experience - ability to plan, minimize disruption, and improve likeliness of customer success
Demonstrated awareness of emerging IT trends and directions
Considered as assets for this position are the following:
Bilingual (English / French)
Esri Canada provides a dynamic work environment, an opportunity to build your skills with leading tools and technologies and a team-based approach. We offer attractive salaries with an outstanding benefits package. Esri Canada believes in employment equity and welcomes applications from all interested candidates. Efforts to provide accommodation will be made upon request at any stage of the recruitment and hiring process. Please be advised that only those selected for an interview will be contacted.
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