Customer Service & Sales Representative

Job description

Customer Service & Sales RepresentativeWe are looking for candidates with great customer focus, computer proficiency, good communication skills, and strong attention to detail. This is a permanent, full-time position. In this role, you will be responsible for handling inbound calls from customers regarding wireless handset insurance claims.  Additionally, you will be responsible for selling our In-Home warranty service to customers on every call.You will:Answer incoming calls from customers regarding their insurance policiesWalk customers through claim procedures when necessaryProvide 1 call resolutionFollow up with customers when needed either via email or callbackEnsure all company required procedures are followedProvide pertinent and timely information to all customersOffer upgraded products/services to customersREQUIRED QUALIFICATIONS:At least 1 year of customer service experienceExcellent customer service and communication skillsPC literacy (Windows, web navigation) and 25 WPM typing skillsMust be able to work a flexible scheduleThe schedule is subject to a shift bid processPERKS:Keep the same shift for 6 monthsTwo weeks of vacation, three sick days and three personal days yearlyTwo consecutive days off weeklyFull benefits after 30 daysFree parkingEARNING POTENTIAL:Base hourly Rate (English): $15.80Base hourly Rate (Bilingual): $16.80The hourly incentive for hours worked after 5 pm and weekend shifts: $0.50Monthly Bonus plan: Up to $600/month$10 for each Home+ warranty soldTotal earning potential 19.75Représentant du service à la clientèleNous sommes à la recherche de candidats ayant une excellente approche vis-à-vis de la clientèle, une bonne maîtrise de l’informatique, de bonnes compétences en communication et un grand souci du détail. Il s’agit d’un poste permanent à temps plein. Dans le cadre de vos fonctions, il vous incombera de traiter les appels entrants des clients concernant des réclamations d’assurance pour les combinés sans fil.Vos tâches:Répondre aux appels entrants des clients concernant leurs polices d’assurance.Accompagner les clients à travers les procédures de réclamation, au besoin.Résoudre les problèmes des clients en un seul appel.Effectuer un suivi auprès des clients, au besoin, par courriel ou téléphone.S’assurer que toutes les procédures requises par l’entreprise sont suivies.Fournir des renseignements pertinents et en temps opportun à tous les clients.Qualifications requises:Au moins une année d'expérience dans le domaine du service à la clientèleExcellentes habiletés de communication, en français et en anglais, (oral et écrit) et être orienté vers le service à la clientèleConnaissances en informatique (Windows, web, etc)Dactylographie: un minimum de 25 mots par minuteDois être capable de travailler selon un horaire flexible.Avantages:Même quart de travail pendant six moisDeux semaines de vacances, trois jours de congé de maladie et trois jours de congé personnel par annéeDeux jours de congé consécutifs par semaineAvantages sociaux complets après 30 joursStationnement gratuityPotentiel de Rémunération:Taux horaire de base (anglais) : 15,80 $Taux horaire de base (bilingue) : 16,80 $Prime horaire pour les heures travaillées après 17 h et les quarts de fin de semaine : 0,50 $Régime de primes mensuelles : Jusqu’à 600 $/moisRémunération totale possible : 19,75 $Job Type: Full-timePay: From $15.80 per hourWork remotely:Temporarily due to COVID-19

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