DescriptionCustomer Service professionals, working in a fast-paced airport environment. Providing quality customer service, ticketing, check-in processing and luggage claim handling and service assistance to all travelling customers.Main accountabilities include: · Ensure accuracy of all weight and balance requirements· Promptly handle all customer service complaints with a focus on positive resolution.· Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.· Assist customers with special needs and unaccompanied minors.· When operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors.· Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.· Ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security and all government statutory requirements· You may be required to drive and operate small specialized commercial vehicles at times and as such you will require a valid driver’s license with a clear driving record.· Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.· Required to attend the mandatory training imposed by the Company and Airlines as per job role.· Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds.· Promote a professional image at all time and comply with company uniform standards· Other duties as assigned.Qualifications and Experience: · Must be at least 18 years of age and legally able to work in Canada;· Must have high school diploma, GED or equivalent work experience;· Must be able to speak, read, and write in English;· Must complete and pass initial new hire classroom and on-the-job training· Must be able to hold and maintain all required airport security clearance· Reliability, our customer and your fellow employees rely on you· Must be available and flexible to work variable shifts including weekends and holidays;· Must be comfortable working in an airport environment· Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time.Job Type: Part-timeSchedule:8 hour shiftAbility to commute/relocate:Winnipeg, MB (preferred)Education:Secondary School (preferred)Experience:Customer Service: 1 year (preferred)Passenger Service: 1 year (preferred)Language:English (preferred)Licence/Certification:RAIC (preferred)Work remotely:No
New jobs (Menzies Aviation)
[2021-04-05] Passenger Service Agent
DescriptionCustomer Service professionals, working in a fast-paced airport environment. Providing quality customer service, ticketing, check-in processing and luggage claim handling and service assistance to all travelling customers.Main accountabilities include: · Ensure accuracy of all weight and balance requirements· Promptly handle all customer service complaints with a focus on positive re...
[2021-04-14] customer service agent
Business Equipment and Computer Applications
Retail/wholesale establishment/distribution centre
Maintain records and statistics
Arrange for refunds and credits
Answer inquiries and provide information to customers
Work Conditions and Physical Capabilities
[2021-04-14] Customer Returns Coordinator
Customer Returns Coordinator
1760 Ellice Ave, Winnipeg, MB R3H 0B6, Canada Req #37
Wednesday, April 14, 2021
We know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member make...
[2021-04-14] Master Data Technician
Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving fo...